Complaints and Conflict Management

Curtin is committed to effective complaint/grievance management, with the objectives of:

  • minimizing personal and organizational dysfunction arising from unresolved complaints
  • providing fair, effective and open organizational response to complaints
  • ensuring that complaints are addressed according to the principles of procedural fairness, in a timely and confidential manner, at the lowest appropriate management level
  • promoting organizational and personal learning and development

Complaints will be managed with common sense, respect and fairness, efficiently, confidentially, and in a manner which affords procedural fairness to all parties.

ALL complaints submitted on-line or in paper form will be dealt with by the Chief Operating Officer with the consultation of the Pro Vice-Chancellor of Curtin Malaysia.


Complaint Categories

Due to the broad nature of complaints, the University has developed the following list of complaint categories to assist you to identify your main concerns and simplify the lodgement process for complainants.

If you are unsure or unable to identify the most appropriate category, please fill in the online form. Your complaint will be categorised upon receipt by the Office of Pro Vice-Chancellor/Chief Executive.

You also can request for a confidential meeting if you wish to discuss your concerns or seek advice prior to registering a complaint.


You can lodge your complaint or concern directly to the relevant department if you are sure and able to IDENTIFY the area of the complaint.

  • Official documents
  • Others

aq@curtin.edu.my

  • Security Services
  • Enforcement
  • Emergency Transport Services
  • Official documents
  • Others

campus.security@curtin.edu.my

  • University facilities
  • Maintenance
  • Cleanliness
  • Parking
  • Official documents
  • Others

campus.services@curtin.edu.my

  • Professional services
  • Branding, advertising, social media
  • Newsletter
  • University events and campaigns
  • Official documents
  • Others

corpcomm@curtin.edu.my

  • Hazards
  • Incidents
  • Official documents
  • Others

waiyee@curtin.edu.my

  • Assessment appeals
  • Timetable
  • Examination
  • Policies, procedures and guidelines for foundation and undergraduate studies
  • Laboratory facilities management and services
  • Official documents
  • Others

fob.admin@curtin.edu.my

  • Assessment appeals
  • Timetable
  • Examination
  • Policies, procedures and guidelines for foundation and undergraduate studies
  • Laboratory facilities management and services
  • Official documents
  • Others

foes.admin@curtin.edu.my

  • Assessment appeals
  • Timetable
  • Examination
  • Policies, procedures and guidelines for foundation and undergraduate studies
  • Laboratory facilities management and services
  • Official documents
  • Others

foh.admin@curtin.edu.my

  • Tuition and other fees
  • Fines and debts
  • Refunds
  • Official documents
  • Others

finance@curtin.edu.my

  • Curtin Bookshop
  • Shuttle services
  • Food and beverage outlets
  • Retails outlets
  • Fleet management
  • Mail and courier
  • Official documents
  • Others

g.administration@curtin.edu.my

  • Housing Services
  • Housing facilities
  • Sport and Recreation Services
  • Sport and Recreation facilities
  • Official documents
  • Others

housing@curtin.edu.my (Housing Services)

rec@curtin.edu.my (Sports and Recreation Services)

  • Course information
  • Student recruitment
  • Eligibility criteria
  • Acceptance of offer
  • Application process
  • Official documents
  • Others

marketing@curtin.edu.my

  • Emails
  • Moodle
  • Oasis
  • Internet access
  • Printing and photocopying
  • Official documents
  • Other

it.helpdesk@curtin.edu.my

  • Academic misconduct (cheating, plagiarism, falsified records, etc.)
  • Quality of lectures
  • Quality of course materials
  • Quality of teaching, support, guidance and feedback
  • Quality of teaching facilities
  • Supervision of PhD students
  • Official documents
  • Others

olt@curtin.edu.my

  • Supervision of postgraduate students
  • Policies, procedures and guidelines for postgraduate students
  • Scholarship terms and conditions
  • Official documents
  • Others

research-development@curtin.edu.my

  • Ethics, Equity and Social Justice
  • Alleged Misconduct
  • Inappropriate behaviour of others
  • Health Services
  • Counselling and Disability Services
  • Official documents
  • Others

StudentAffairs@curtin.edu.my

  • Enrolments
  • Admissions
  • Examinations
  • Graduations
  • Loans and scholarships
  • Student Pass/Visa
  • Student insurance
  • Recognition of prior learning
  • Timetabling
  • Student status letters
  • Others

student.services@curtin.edu.my

  • Library facilities
  • Library operation and services
  • Policies and Procedures for books and academic resources or materials
  • Official documents
  • Others

library.dept@curtin.edu.my

  • Official documents
  • Others

Uni.life@curtin.edu.my

Share this